Got a Problem or Complaint?

Steven Dutch, Professor Emeritus, Natural and Applied Sciences, Universityof Wisconsin - Green Bay
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Avoiding Problems

The best way to deal with a problem is not to have it. Here are some tips:

Resolving Complaints

If you have a problem with a course or instructor, there are several things you can do. In increasing order of seriousness, you can contact:

The temptation is to go straight to the top, but complaints always end up going back down the chain anyway. Start at the lowest level you can.

If you can't reach an instructor, instead of hanging out at his or her office or making endless phone calls, go to one of the instructor's classes just before it begins or after it ends and make contact there.

What Can and Can't Be Done

The University Can:

The University May:

The University Cannot:

About CCQ's

These are taken more seriously than students often think. They are used in evaluating instructors for tenure or promotion and for determining merit pay raises. However, students often use CCQ's wrongly or ineffectively.

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Created 11 December 1997, Last Update 2 April 1999